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Legal Clarity Before You Join

The 9vids Legal page puts your account terms, privacy choices, cookie settings, and Malaysia access conditions in one place before you open your account.

Malaysia legal accessAccount termsPrivacy choicesCookie controls
9vids Legal Clarity Before You Join
CONTACT ROUTES

Reach Us For Legal Account Questions

Legal questions often need more than a quick chat reply, so we separate account help from formal requests.

Live chat routing Use live chat when you need the right legal contact path for account access…
Written legal request Email us when you need a written reply about terms, privacy rights, cookie choices…
Wallet record query If your legal question involves Touch 'n Go, GrabPay, Boost dan FPX, send the…
DATA CARE

How We Handle Legal Records

Our legal process is built around account accuracy, limited data access, and clear records.

Data collection

We collect account details, login records, device signals, and payment references when needed to run your account, answer legal requests…

Cookie choices

Cookies help us remember login status, language preference, and security checks.

Account security

We restrict access to legal and account records to trained staff who need them for support, security checks, payment tracing…

Record retention

We keep records for as long as needed for account service, disputes, security checks, legal duties, and audit purposes.

Change requests

You can ask us to correct account details, update contact data, or check a record tied to you.

Lawful sharing

We may share limited records with payment partners, technical providers, or authorities when required by law, security needs, or account…

Legal Answers Before You Continue

These answers focus on legal access, account terms, data handling, cookies, and contact routes for Malaysia. They are written to help you understand what applies before you open your account or continue using it. If your situation involves a document, payment reference, or account change, contact us through the matching route so we can check the correct record.

Yes. Access and eligibility depend on local law and are available where local law permits. If rules in your area change, we may need to adjust account access, verification steps, or available services.

The terms shown on this Legal page apply to account creation, login, wallet activity, data handling, cookies, disputes, and contact requests. By continuing, you accept the version displayed at that time.

We use account data to manage access, verify requests, protect the wallet, trace disputes, and meet legal duties. We keep the use limited to the purposes explained in our terms and privacy wording.

Yes. Send a written request with the account name, registered contact, and the detail that needs correction. We verify identity before changing ownership details, contact records, or wallet-linked data.

Payment references are treated as account records. We use them to confirm wallet activity, trace disputes, and answer legal requests. We do not change payment records without checking the linked account.

If a rule affects your access, we may update terms, adjust verification, restrict certain actions, or ask for more details. We aim to show material changes clearly before they affect your account.

Start with live chat if you need routing, or email us for a written legal request. Include your account name, contact number, dates, and any reference tied to the concern.