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Privacy Terms For Your 9vids Account

Your account, wallet, device and game-session records are covered in one clear Privacy Policy, including how Touch 'n Go, GrabPay, Boost dan FPX payment context is handled.

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9vids Privacy Terms For Your 9vids Account
PRIVACY HELP

Reach Us About Privacy Requests

You can contact us about this Privacy Policy before or after opening an account.

Privacy Chat Use live chat when you need quick help finding the right privacy route.
Email Request Send email when your request involves access, correction, deletion or wallet records.
Account Message If you can still access your account, use the message area so we can…
ACCOUNT CARE

Controls Behind Your Privacy Choices

Privacy work happens across the account, wallet and support teams, not only in a legal page.

Account Data

We collect details you provide during account setup, login recovery and support contact.

Wallet Records

Payment records show transaction time, method, reference code, wallet movement and status.

Cookie Choices

Cookies help remember session state, language preference and basic device settings.

Security Checks

We use device signals, login time, IP range and account activity to spot unusual access.

Retention Periods

We keep data only while it is needed for account service, legal records, dispute handling or security checks.

Change Requests

You can ask us to correct details, provide a copy of data, restrict certain uses or delete records where the…

Privacy Questions Before You Open Account

These answers explain how this Privacy Policy applies to account data, wallet records, device checks and support contact. They are written for Malaysia in plain English, so you can decide what to share before you join. If your request involves a payment record or identity check, include enough detail for us to match the account safely.

We collect the details needed to create, secure and service your account, such as contact details, login records, support messages, wallet activity and device signals. We do not ask for data unless it has an account purpose.

Payment references help us match a wallet movement to your account, trace delayed transfers and answer a dispute. We use the reference, method, time and status rather than storing full banking access details.

Yes. Contact us through chat, email or account message and state that you want access to your data. We may verify your identity before sharing records so they are not sent to the wrong person.

Send the field that needs correction and the account contact linked to it. For sensitive changes, such as phone or wallet-related records, we may ask for extra proof before updating the profile.

Cookies are used for session access, preference memory, error checks and basic analytics connected to our pages. You can change browser settings, but some account functions may not work if required cookies are blocked.

You may request deletion where local law allows it. Some records may need to remain for legal duties, security checks or dispute handling, and we will explain the reason if deletion is limited.

Access or eligibility depends on local law and is available where local law permits. We may use location, account records and verification checks to apply this rule and protect the account process.

Related Pages

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